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Glossary

CRM – Customer Relationship Management

FierceEnterprise covers all aspects of CRM important to CIOs and other IT decision makers. FierceEnterprise frequently highlights established CRM firms such as PeopleSoft/JD Edwards, Baan/Invensys, Siebel Systems, Oracle, etc, as well as smaller industry players. Our Customer Relationship Management articles cover CRM software releases and enhancements, mergers and acquisitions, economics of the industry, adoption of customer relationship management systems, movers and shakers, and commentary by industry experts.

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Enterprise Software

FierceEnterprise covers enterprise software market developments important to CIOs and other IT executives. FierceEnterprise frequently highlights established enterprise software firms such as PeopleSoft/JD Edwards, Baan/Invensys, Siebel Systems, Oracle, etc, as well as smaller industry players. Our coverage also includes:

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ERP – Enterprise Resource Planning

FierceEnterprise covers all aspects of enterprise resource planning important to CIOs and other IT decision makers. FierceEnterprise frequently highlights ERP firms such as Mapics, Forward Software, and Micronetic as well as established CRM leaders PeopleSoft/JD Edwards, Baan/Invensys, Siebel Systems, Oracle, etc. Our ERP news coverage includes enterprise resource planning solution advances and releases, mergers and acquisitions, economics of the industry, adoption of enterprise resource planning systems as well as movers and shakers and industry experts. Sign up today for the latest Enterprise Resource Planning articles and news.

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SCM – Supply Chain Management

FierceEnterprise covers all aspects of supply chain management software important to CIOs and other IT decision makers. FierceEnterprise frequently highlights established SCM firms such as PeopleSoft/JD Edwards, Baan/Invensys, Siebel Systems, Oracle, etc, as well as smaller industry players. Our coverage includes SCM software releases and enhancements, mergers and acquisitions, economics of the industry, adoption of supply chain management systems, movers and shakers, and commentary by industry experts.

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SFA – Sales Force Automation Software

FierceEnterprise covers all aspects of sales force automation important to CIOs and other IT decision makers. FierceEnterprise frequently highlights SFA software firms such as Netledger, Salesnet, SalesLogix as well as established SFA CRM leaders like PeopleSoft/JD Edwards, Baan/Invensys, Siebel Systems, Oracle, etc. Our coverage includes SFA software advances (such as Spoke Software’s relationship networks), releases of installed and hosted SFA products (NetSuite, S3, etc.), economics of the industry (Salesforce.com reaches profitability), adoption of sales force automation software, movers and shakers, and commentary by industry experts.

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Features

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